Interpersonal Communication Case study

Topics: Distraction, Communication, Psychology Pages: 2 (592 words) Published: September 26, 2014
Sydney Cook
SPH_205 WK3

Week 3 Case Study Questions

#1.) After reviewing the information in this case study, you find that Parris’ husband, Lavar, was not listening when Parris first told him to pick their daughter up from school. Explain how Lavar and Parris should use effective empathic listening and responding skills to discuss this issue.

I think that Parris should talk to Lavar and see why he is forgetting, they should talk it out and not get mad and yell, maybe Lavar is so swamped with work he has all his attention focused on work that he forgets. Likewise Parris works all the time and she does not forget so maybe Lavar isn’t really paying attention to Paris in what she is saying or he is generally forgetting what Parris is asking him to do.

#2.) What are the five activities that make up the process of listening? Using the case study scenario, describe how Lavar might not have listened properly because he did not focus on one or more of five steps of the listening process.

The five activities that make up the process of listening are: Selecting, Attending, Understanding, Remembering, and Responding. Lavar did not listen properly because he did not remember and probably wasn’t attending, his mind was probably elsewhere thinking about something else when Parris was talking to him.

#3.) What are four common listening styles? Which listening style does Lavar employ? What about Parris? Can you foresee problems with a couple who have different listening styles? Why?
1) Relational-oriented 2) Critical-oriented 3) Analytical -oriented 4) Task-oriented. I think that Lavar employs the Task- oriented one the most because he seems to be interested in focusing more on accomplishing a task than on focusing on the communication relationship when listening to others. Paris could be more a critical listener she seems to be good at evaluating information she hears, and is able to hone in on inconsistencies in what someone says. I...
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