Bob Knowlton Case Study

Topics: Case study Pages: 9 (2591 words) Published: May 9, 2015
Case Study Question 1:
One might say that there was a “personality” clash between Knowlton and Fester. What personality model could you use to describe the clash? Finding of Fact 1: Personality factors were displayed in the case study of which two of the five factors were expressed by Mr. Knowlton and Mr. Fester. Personality factor of agreeableness was expressed by Mr. Knowlton because he portrayed himself to be a friendly and cordial team player in front of his boss Mr. Jerrold and new co-worker Mr. Fester during their initial meeting. Mr. Fester expressed the extraversion personality in which he was energetic and eager to contribute to projects instantaneously. Furthermore, Mr. Knowlton agreed with his boss externally to have Mr. Fester work with him on the same team, however, had mixed feelings internally. Recommendation: Dr. Jerrod as the supervisor should have preplanned the introduction of Mr. Fester to his employees. It is essential that new members understand the importance of initial introductions of newly hired personnel. Additionally, this would have justified the reason and importance of Mr. Fester to Mr. Knowlton and the rest of team. I believe a preplanned expectance of Mr. Fester to the lab team would have been more pleasing to the staff. The staff would have expected and understood the role of Mr. Fester and his partnership with Mr. Knowlton and to the team as whole. Lacking the prior knowledge of the expectance of Mr. Fester to the team resulted in the team becoming resistant to the change. Justification of finding: The fact that Mr. Knowlton and Mr. Fester had personality conflicts was evident during their interaction at the lab. Dr. Jerrod had no consideration for the positions or mindsets of his employees to include Mr. Knowlton. Furthermore, Mr. Knowlton agreed externally with Dr. Jerrod on Mr. Fester joining the team when internally he had mixed feelings.

Analysis of the OB Concept 1: Agreeableness is an organizational behavior expressed my Mr. Knowlton during the case study. Especially when Dr. Jerrod asked Mr. Knowlton “What do you think of him?” Knowlton replied truthfully “that he thought Fester was very bright and probably very competent. Jerrold looked pleased. Knowlton nodded in agreement, instantly wishing that Fester not be placed with him.” (Hellriegel & Slocum, 2011, p. 548) These personality factors can be located in chapter 3 of the text. Agreeableness is defined as “a person’s ability to get along with others. They are considerate, friendly, helpful, and willing to compromise their interests. “(Hellriegel & Slocum, 2011, p. 79) Mr. Knowlton compromised his interests to save face in front of his boss to avoid confrontation. Additionally, Mr. Fester expressed extraversion as an organizational behavior which is “the degree to which a person seeks the company of others. They are comfortable talking with others, speak up in a group, and are assertive, talkative, and open to establish new interpersonal relationships.” (Hellriegel & Slocum, 2011, p. 80) In the case study he portrayed this attributes as he seemed eager to jump right in the lab work. His actions were intimidating to Mr. Knowlton and the others in the group were confused as well. Reactive recommendations: Mr. Jerrod should have discussed the arrival of Mr. Fester to the group during the team’s daily meetings. This action would have deterred the resistance that Mr. Knowlton felt and the others. Mr. Fester’s arrival was a shock to the team and his eagerness was intimidating and appalling to the team that it even resulted in Mr. Knowlton resigning and accepting a job elsewhere. I recommend that Mr. Jerrod call a meeting and properly introduce Mr. Fester to the group and have the entire team introduce themselves and perhaps have him shadow Mr. Knowlton without input or recommendation, considering he is new. Proactive recommendations: The Company should implement a formal introduction process of newly hired...

Cited: Hellriegel & Slocum. (2011). Organizational Behavior. Mason: Cengage Learning.
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