CaseStudy4 StancellLeroyale 2

Topics: General Services Administration, Case study, Social Security Administration Pages: 5 (644 words) Published: May 3, 2015

Cloud Computing
Case Study 4

CSIA 412 7980
28 April 2015

Leroyale Stancell

Introduction
The following is a case study of the benefits of utilizing cloud computing in the public sector. "Cloud computing has the potential to greatly reduce waste, increase data center efficiency and utilization rates, and lower operating costs."(Kundra, 2010) Using the CIO Council's 2010 document titled State of Public Sector Cloud Computing, this case study will match 10 of its case study examples with the nine benefits from the Federal Cloud Computing Strategy (Cloud First Policy). In further detail the case study of the Social Security Administration - Online Answers Knowledgebase and its benefits will be discussed.

Case Study Title
Benefits
1. DOD DISA – Rapid Access Computing Environment
-Efficiency improvements will shift resources towards higher-value activities -Agility improvements will make services more responsive
-Innovation improvements will rapidly enhance service effectiveness 2. DOD USAF – Personnel Services Delivery Transformation
-Efficiency improvements will shift resources towards higher-value activities -Agility improvements will make services more responsive
3. General Services Administration (Office of Citizen Services) - USA.gov -Data center consolidation can be accelerated
-Services will be more scalable
4. General Services Administration - Agency-wide E-mail
-IT will be simpler and more productive
-Agility improvements will make services more responsive
5. Social Security Administration - Online Answers Knowledgebase -Agility improvements will make services more responsive
-Services will be more scalable
Innovation improvements will rapidly enhance service effectiveness 6. State of New Mexico (Attorney General’s Office) - E-mail & Office Productivity -IT will be simpler and more productive
-Agility improvements will make services more responsive
7. City of Canton, Georgia- E-mail
-IT will be simpler and more productive
-Encourage entrepreneurial culture by reducing risk
8. City of Los Angeles, California - E-mail & Office Productivity -IT will be simpler and more productive
-Agility improvements will make services more responsive
9. City of Orlando, Florida - E-mail
-IT will be simpler and more productive
-Encourage entrepreneurial culture by reducing risk
10. Prince George’s County, Maryland - School District E-mail -Efficiency improvements will shift resources towards higher-value activities -Innovation improvements will rapidly enhance service effectiveness -Encourage entrepreneurial culture by reducing risk

Social Security Administration - Online Answers Knowledgebase (SOASK) AGILITY IMPROVEMENTS
Every year the Social Security Administration(SSA) answers millions of citizens questions and inquiries. Online, the agency provides a database of Frequently Asked Questions that in 2009 grew to over 34 million answers. Agility improvements within the SSA have made services more responsive. ENHANCE SERVICE EFFECTIVENESS

The cloud-based solution, SOASK, allows online visitors to search for answers to thousands of questions by category, keyword or phrase and the SSA keeps the information up-to-date and relevant. As a result, the innovation improvements rapidly enhance service effectiveness. MORE SCALABLE

"Given current agency staffing levels, it would not have been possible for office staff and 800-number agents to answer even 10 percent of these additional inquiries."(Kundra, 2010) The internet cloud-based solution has allowed the SSA services to become more scalable without negatively impacting the in-office services. Conclusion

This section provides a summary of why cloud computing is greatly benefited in the public sector. "Cloud computing will enable a fundamental shift in how we serve the American people."(Kundra, 2011) Like the Social Security Administration, implementing...

Bibliography: Kundra, V. (2011, February 8). Federal Cloud Computing Strategy. Retrieved May 3, 2015, from http://learn.umuc.edu/d2l/le/content/47860/viewContent/2364536/View
Kundra, V. (2010, May 20). State of Public Sector Cloud Computing. Retrieved May 3, 2015, from http://learn.umuc.edu/d2l/le/content/47860/viewContent/2364441/View
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