Topics: Communication, Nonverbal communication, Nonviolent Communication Pages: 2 (726 words) Published: July 29, 2013
QCF HSC Unit 1
1.1 & 1.2
We all communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and be understood, to share opinions, knowledge, feelings, and emotions, to give encouragement and show others they are valued.

Communication is an essential tool for a Support worker, who can use it to meet the needs of Service Users.  It is a basic requirement of my job role to communicate with Service Users and their families, other members of staff on a daily basis. Communicating with other staff members ensures effective team working and continuity of care. It also ensures any health and safety issues are recognised and reported. All Support Workers attend hand over at the beginning of each shift and also complete communication book, thereby keeping all staff informed and aware of current situations within the workplace.

Service Users communicate with Support workers to express their needs and preferences and to ensure that they are met. As a Support Worker I would discuss the options and choices available to the Service User so they were then able to make an informed choice regarding their care.

Bruce Tuckman believed that there are four basic and predictable stages of development. These four stages are Forming, Storming, Norming and Performing. Forming is when new members of a group/team get together for the first time and feel uncomfortable. This first step is when they try to understand each other, define their tasks and also test their relationships. Storming is when group members start talking about important ideas and issues, they can get emotional and argumentative at this stage.  Norming is when the groups begin to work towards resolving their conflicts and also working as a team towards their goal. Performing at this stage the teams are more focused, decisions are made and solutions are agreed upon.

Argyles Communication Cycle
The communication cycle helps...
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