Communication Style Case Study

Topics: Communication, Aggression, Assertiveness Pages: 4 (1281 words) Published: July 19, 2014


Communication Style Case Study
Your name
HCS/350
July 7, 2014
Polly Hanson
Communication Style Case Study
Communication style can vary among individuals. Common communication types include assertive, passive, and aggressive. Assertive individuals communicate confidently and speak up for themselves. Aggressive individuals communicate with verbal attacks; they speak their feelings without regard to others, often in a condescending manner riddled with superiority tones. Passive individuals communicate out of fear of displeasing others; they avoid conflict often denying their own feelings or needs (Hansten, 2009). This paper will be discussing three case studies and a scenario from my own personal experience. In the first case study Rashad was passive and Robin was aggressive. Rashad an aide and Robin a RN attended a team meeting. Rashad spoke about role clarification during the meeting stating that he thought it was part of his role to anticipate some of the needs of the patients. Robin was aggressive with her tone toward Rashad and disregarded his feelings and undermined his ability to do his job. Robin stated that he was only an aide and that he should only do what he is told. Rashad then planned on being passive-aggressive toward Robin in the future by not doing his job on his own, and only doing the things he was told to do. Robin’s condescending manner when speaking to Rashad did not take into account his feelings and she spoke with a sense of superiority. Rashad, fearing losing his job if he defended against her assault, was passive and quiet while devising a plan to make her pay for the way she treated him. This type of communication between Robin and Rashad is toxic and will lead to vengefulness and hostility among coworkers. Robin could have been assertive and clarified the role of RN and aide and the expectations of both parties. Rashad could have been assertive by being confident enough to stand up for his rights and...
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