Interpersonal communication is the way we exchange our thoughts, ideas, and thoughts to each other. Interpersonal communication can happen successfully by taking the time to carefully understand the other person’s situation they are trying to tell us about, responding appropriately and in the right tone to another person or coworker, and understanding that effective communication takes time to build better and stronger relationships. The case study I chose to review for my final paper is Agnes and Jaime. Agnes is a new medical assistant in a healthcare setting who seems a little insecure and lacks confidence in her new job. When confronted by her manager Jaime, she answered her questions looking down. Jaime was asking why some local healthcare newsletters were in the waiting room area and who put them there. Jaime was inferring that Agnes put the newsletters there without checking with her and she seemed upset that she would put something in the waiting room area for patients to read without getting prior approval, stating that the physician was the only one that had that right to place material there. As they were talking about the incidence, the physician in question walked in and stated that he placed the newsletters in the waiting room for the patients to read and just kept walking out the door. Without even an apology to Agnes, Jaime mumbles under her breath, “who does he think he is?” as she walks away. Finally Agnes just continues to straighten the waiting room without any further thought that she was just there doing her job. Interpersonal communication requires the parties to know the importance of listening to the issues addressed by another coworker or family member. Using the appropriate listening skills means that you are capable of taking the time to listen to an issue being discussed without interrupting and hearing the issue in its entirety before attempting to respond or offer your response. Another important element of effective interpersonal communication is making sure that you respond appropriately and in the correct tone that can give the best to the situation. When respond to another coworker you should not be condescending or inappropriate, loud, or abusive in your response. You should take the time to gather your facts and respond in an appropriate manner so the low of communication isn’t interrupted by an inappropriate or uncertain message or tone. Finally I feel that it takes time to create the correct interpersonal relationships between coworkers and even family members or your peers and friends. Strong bonds can be made if given the time to listen appropriately, make a thorough and correct response, and develop the relationship over time and patience. For instance, the case study I chose about Agnes and Jaime lacks all three elements are needed for effective interpersonal communication and getting along in the healthcare workplace . As an office manager, Jaime should set an example for good and effective communication in her primary care practice. Jaime should offer support and not be accusatory when addressing an employee, and especially a new employee until she has the facts of the entire situation as when presenting the facts she has a complete view of the whole picture, not only a portion of the issue at hand. Agnes, on the other hand, obviously feels insecure in the new workplace as she was confronted by her manager she kept her eyes down and didn’t maintain eye contact to ensure she had confidence in her work. Last, Jaime, as the office manager shouldn’t talk about her boss in a condescending manner to another employee or coworker. That can set the tone for a very insecure workplace, and not a place where people can come to work and feel a problem or concern that is directed to the office manager will stay with the office manager and not discussed openly with other employees or behind an employees’ back. Agnes needs to feel that she can...
References: Cheesebro, T., O 'Connor, L., & Rios, F. (2010). Communicating in the Workplace Retrieved from The University of Phoenix eBook Collection database.
Universty of Phoenix. (n.d.). Associate Program Material: Final Project Overview, Case Studies, and Timeline. Retrieved from Universty of Phoenix, HCA 230 website.
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