Lesson 6 Case Studies
International American University
MGT 500 : Organizational Behavior and Leadership
October 17, 2014
Effective Communication: Partnership in Italy.
The given case is about effective communication. In the case, Melissa Chang who is handling all sorts of sourcing activities at the company, she is asked to travel to Venice, Italy to meet her company’s partnering company. She is asked to travel for solving the issues that has made a bad impression of her company towards the partnering company. As before also Melissa’s colleagues cancelled their trip to Moscow at the last minute which hampered their relationship with other partners and their company’s performance looked bad. So it is a very important meeting for Melissa as their partnering company in Italy had several times requested for the information to be provided to them but it was not done. So Melissa had to travel to Italy to understand what are the causes that is affecting the company’s relations with their partnering company. Review/Analysis of the Case
Analysis of Findings
The case is related to Melissa Chang who is travelling to Italy to meet the partnering company to solve the misunderstanding between her company and partnering company. The discussions and questions are being done while meeting with the partnering company in Italy. But with the effective communication, Melissa is able to answer all questions consciously listening to the issues/ queries from the partnering company. Hence Melissa is successful in making the meeting very productive and planning for future plans with the partnering company. Melissa’s communication skills and convincing them with providing the actual information accurately made the partnering company rethink and reassure to continue work for further more. For example, Surya Nepal Pvt. Ltd. is the major leading company in Nepal which produces several products. Surya Nepal’s partnering company is ITC India which is among the top companies in India. ITC has been working with Surya Nepal for more than 2 decades and their relation had been very good. Last year, Surya Nepal took the contract of producing 20000 pcs of Tshirts within 60 days. Surya Nepal completed the production in about 70 days. So they were 10 days late. Surya Nepal did not provide full information to ITC why the production was late. And when ITC called up for a meeting, Surya Nepal provided ITC with full information about the issues that arise while performing the tasks. Surya Nepal answered to all the questions asked by ITC. After that only ITC was convinced with Surya Nepal. Question 1: Melissa’s communication style
Melissa travelled to Italy to meet her company’s partnering company to settle down several issues that has arise and caused a bad impression of her company. Melissa needed to do her job with full responsibility and get more work out of Italian partners. If things did not get cleared up quickly, they could lose the partnership. Melissa rather solving the issues through phone calls, mailings and sending other personnel to meet Italian partners, she herself went to attend the meeting. Since Melissa’s colleagues in the past had cancelled their meeting to Moscow at the last minute which hampered their company. So she was looking forward for the meeting. When she reached to Italy, she was nervous that the language barrier would make the problems more complicated. But her choice of communication to interact with Italian partners proved to be the right choice to solve the issues. She used the direct communication i.e. face to face interaction which made her realize Italian partner’s frustration. This communication was an effective move to help Melissa interact well with the Italian partners and know more about them and their products as well as the problems. In the first day of the meeting, she found the internal issues such as not...
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