Portfolio of Case Studies
Case study #1 pg.379
Whose responsibility should it be to complete those reports? It is Bob’s job to clean up and complete any reports he can until the end of the day or until his last day of work. That is only fair to the real people and children who are represented by the cases that he carries. After that however, it is Harriet’s job or whoever Melville Middle School appoints to clean up and organize and take over the cases that Bob has open. Is Bob right was he really doing his job?
Bob may have been doing his job but part of any job is being able to communicate with coworkers and bosses. Because Bob was not keeping up on the company information in the newsletter or replying to e-mails that he did not deem important, he was not completely doing his job. He also did not properly communicate the work or case load that he was handling to his supervisors which left room for them to question what really was going on. Describe what Bob should have done differently.
What Bob needed to do most was communicate with the other people at the middle school. Most importantly he did not communicate with the administration by doing simple things like filling out workload reports. These are the ways that managers in the company keep a clear picture on what is going on in each department. If Bob had kept better communication about his workload and made time to complete workload reports then the administration would have a better idea of what kind of staffing they really need in his department. Did Harriet handle this termination properly?
Yes, I believe she did. She was calm and compassionate and she gave clear reasoning and examples to Bob on how they came to the decision to terminate his position. What part did Harriet play in this scenario? Is she a good manager? The termination conversation was handled properly by Harriet, however, there are things she could have done better also. The major thing that Harriet could have done is counseled Bob on the areas that he was lacking in long before it came to termination. If Bob was missing filling out important reports then she should have been standing in his office sooner letting him know that it was not ok to not be completing those reports even if he was very overwhelmed with his caseload. She also could have taken it upon herself to find out why it is that Bob was not able to complete such important parts of his job and given him time to rectify the situation. I do not believe that Harriet is a good manager because she did not visit Bob’s office very often even though there were concerns about his job performance.
Case Study #2 pg. 386
What is the clinic’s responsibility in these types of situations Even if the clinic feels that this is a private matter it is their responsibility to create a safe working environment. Things that can be done are first to address that the parking lot is dimly lit. Proper lighting in the parking lot will not only keep things safer for employees but also for patients. Another thing that can be addressed is the clinic can trespass the individual from their premises. This will allow the police to act if the boyfriend shows up. This will also make the employee feel like the clinic is looking out for her best interests. The last thing that they can do is make sure that the security guard walks her to her car every night so she is not alone and there's someone there to call 911 should that be needed. What could the clinic do to remedy the situation?
As stated above the major things I think the clinic can do to remedy the situation is to do what they can to maintain a safe working environment for the employee. Some examples of this would be to make sure the parking lot is well lit. They need to trespass the boyfriend from the premises to make sure that if he shows up the police can be called and have cause to make the man leave. Security needs to be vigilant about the man and keep their eyes out for him lurking around the...
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