Telephone Essays & Research Papers

* Vishal Patel TRANFORMATION OF TELEPHONES Modern man enjoys a number of wonderful gifts of science. The telephone is one of them. It is the quickest means of conveying messages from one place to another. After the invention of this instrument, man has conquered time and space. Our lives have become so busy in the new world and have no time for our family members and relatives. But this distance is not the end because the new technologies have changed our lives in many ways and have...

History of the telephone DeVry University History of the telephone * Introduction The telephone was one of the greatest American inventions. The telephone has developed from something that was not a necessity to something people must have. The telephone had many impacts on society and the way we communicated and still plays a huge role in the world we live today. The telephone opened the door for communications across the world and played a part in the development of personal and...

H IS TO R Y O F TH E TELEP H O N E Junior Division Documentary HISTORY DAY PERIOD 3 MARCH 1, 2010 HISTORY OF THE TELEPHONE I decided to do my research on the history of the telephone because it is the one thing I can’t live without. Today, having a telephone is a need that all kids must have to stay in touch with each other. We don’t talk on the phone like our parents did. We text a lot. I conducted most of my research on the internet. I used the Library of Congress online as a primary...

When I was thinking about life before the human inventions, I couldn’t believe how difficult life was. One of the big inventions is Internet. It is useful for several reasons. After its invention my life became more agile and simple. It changed the world making human life much easier. I have always thought of the Internet as one of the most important inventions created. Before the internet life was hard. People only communicated through letters or telephone. Letters took hours or days to get to...

Would American’s lives be the same without having telephones, light, transportation, or labor laws? That’s what Americans would be missing in life without having the Industrial Revolution occurring in history. The Industrial Revolution was a time of changes from working at home to working in factories with machines and engines. There were new inventions, upgrades in machinery, railroads, steamships, and oil booms. The lives of Americans were changed during this time period from 17th century....

Telephone Techniques for the Job When you answer the telephone, remember that you represent the company. Make the first impression of your business a good one by following these techniques: 1. Greet the call by identifying your company and yourself. Ask how you may assist or direct the call. 2. Use a friendly tone, speak clearly and distinctly, and avoid slang or mumbling. 3. Listen carefully to be sure you understand everything the caller is saying. ...

 Invention of Telephone and its Influences on Economy in the United States In this research essay, I am going to find out the effects of invention of telephone on economy in the United States. Alexander Graham Bell, in the process of perfecting telegraph, designed telephone in 1876 that could transmit speech electrically. One year later, in 1877, he formed the Bell Telephone Company. The invention of telephone allowed everyone, including...

TABLE OF CONTENTS INTRODUCTION 2 HISTORY OF TELEPHONE 3 Early Telephone Development 3 The Beginning (1876-1900) 4 The New Century (1901-1940) 6 Modern Time (1940-Today) 6 CONCLUSION 7 REFERECENCE 8 INTRODUCTION A few centuries ago, there were only a few kinds of communication that people can use. They could speak to each other, they can use smoke as a means of communication to send their message from one place to another or they could use mail. Later on,...

Why did Alexander Graham Bell invent the telephone? * Mrs. Bell was deaf and Mr. Bell was always trying to help those who could not hear. The telephone was one of his attempts to create a device for the deaf, to assist their ability to hear. * Alexander Graham Bell invented the telephone so that people can communicate with other people anywhere in world. * To facilitate verbal communication over long distances. * He invented the telephone because he is an inventor and he wanted...

The telephone is still a key method of communication & thus proper telephone techniques is an important part of a top-notch business. On a phone call the only impression a customer gets is that of your voice and the manner in which you speak. In order to project the most positive & friendly image one should follow the simple tips below. Tips for Telephone Etiquette 1. Ask the caller, "To whom am I speaking?" 2. Avoid unnecessary jargon and acronyms in your conversations. 3. Use the...

The Blake Transmitter (1833) Francis Blake used a carbon and platinum resistance element. Electromagnetic Telegraph Carl F.Gauss and Ernst H. Weber (1834) The telegraph was the first step to making electrical signals travel from one device to another. Speaking telegraph (1844) Innocenzo Vincenzo Bartolomeo Luigi Carlo Manzetti Transmitting the vibrations of the human voice by electrical means over a telegraph wire. He has lately made improvements in his method of transmission, by...

Telephone Etiquette A phone is ringing somewhere in your office. By the third ring the call should be Answered. BUT… before you pick up that phone: 1. Clear your mind of all but the task at hand – responding to the caller. 2. Prepare your phone voice 3. Answers by the 3rd ring 4. Offer your standardized greeting. 5. Be prepared before you respond. 6. Treat the caller with respect; be efficient, effective, empathetic...

“Telephone Conversation” “Madam, I warned,/ I hate a wasted journey- I am African” (4-5). This gives the reader instantly the subtle wit that is being portrayed due to the ignorance of having to be apologetic for something the writer cannot control. Wole Soyinka’s poem “Telephone Conversation” gives us a prime example of the aggressive humor and irony of the racial profiling handed out to the negro community where one’s education and merit does not trump racism in the view of the wealthy...

Skype | ENTP 6390 – Business Model Innovation | 1. 2. Skype’s business model is illustrated in Business Model Generation (98-99), but the identification of customer segments and the value proposition are rather brief and generic. Prepare a more detailed Business Model Canvas for Skype based on the information provided in the case. Key Partners * Payment providers (Visa, Master, PayPal) * OS developers (Windows, Linux,) * Third party websites which provide...

The Evolution of the Telephone Thanks to Alexander Graham Bell, you can “hear me now,” whenever and wherever you want. From a way to improve the telegraph to the smartphones we carry with us, the telephone has seen an evolution in technology like no other device. For the thirty years prior to its development, the only form of communicating with someone over long distances was either through the telegraph or by...

A Telephone Call Face to Face with Obsession In “A Telephone Call,” Dorothy Parker uses diction, tone, and point of view to expose obsession and give it a voice. Parker reveals the deep feelings of a woman experiencing an infatuation. The language usage and tone help keep a high-paced unstable feeling throughout the story. Point of view focuses on the thoughts and agitations of the crazed woman. To highlight the theme Parker sensibly uses these specific literary tools. Parker takes...

WILLIAM J. BRUNS, JR. Prestige Telephone Company Do No Because it operated as a public utility, the rates charged by Prestige Telephone Company for telephone service could not be changed without the approval of the Public Service Commission. In presenting the proposal for the new subsidiary, Mr. Rowe had argued for a separate but wholly owned entity whose prices for service would not be regulated. In this way, Prestige could compete with other computer service organizations in a...

One hundred years ago it may have taken news months to travel across the globe. Today new and information travel almost instantaneously, the telephone allows people to exchange ideas and personal information around the world. This essay will exam how the telephone has changed communication. Alexander Graham Bell invented the phone in 1876. It was a complicated system of wires that required operator assistance with every call. In the 1930 came direct dialing, individuals call could place...

Today, pretty much every, single household has a telephone. We take that for granted. About 130 years ago, nobody ever thought that something like this would become so useful, and so widely used. The idea of a telephone was first uncovered in 1874. Two years later, the idea became a reality. A brilliant man by the name of Alexander Graham Bell invented this wonderful contraption. Modern day telephones are now quite small, but when first invented, the telephone was rather...

A Telephone call In “A Telephone Call” Dorothy Parker uses repetition, tone, and point of view to show obsession and give it a voice. Parker shows the deep feelings of a woman experiencing love. The language used and tone of her writing help keep an unstable feeling throughout the story; although she does a good job on balancing positive and negative thinking in the story. The point of view focuses on the confusing thoughts of the crazy woman. Parker takes advantage of repetition as a...

 When Alexander Graham Bell first invented the telephone his intent was to create a device that would make communication over great distances easier. Today, when we want to talk to another person, what do we do? We pick up the telephone, scroll through our contacts, and press send. Because of the technology that was first invented in the mid 1800’s we can instantly connect to people in other cities, states, and even other countries. But have you ever wondered how different today’s world...

Can you imagine how different life would be if the telephone was never invented? One of the most powerful, and controversial, inventions has been that of the telephone. Alexander Graham Bell, the inventor of the telephone, had no idea that what he invented would eventually change the world. The advancement of telephones has impacted the growth in the telecommunication field and has helped people around the world stay connected. Before this technology was invented, it was very difficult...

Telephone etiquette 1. Speak clearly. A picture paints a thousand words but the caller on the other end of the phone can only hear you. They cannot see your face or body language. Therefore, taking the time to speak clearly, slowly and in a cheerful, professional voice is very important. 2. Use your normal tone of voice when answering a call. If you have a tendency to speak loud or shout, avoid doing so on the telephone. 3. Do not eat or drink while you are on telephone duty. Only eat or drink...

 The Invention of the Telephone: The Silver Lining in Communications Outline Thesis: The steps and process to how the invention of the telephone was made and came about. 1. The usage of the Telegraph. a) The telegraph was the form of communication in the 1800s. b) There was a growing demand for more and more messages be sent at once by the device. c) Alexander created the Harmonic Telegraph which led to the invention of the telephone. 2. The process of making The Telephone A. Bell shaped...

If you didn't have the telephone then how would you contact people? You wouldn't be able to easily. If you wanted to talk to people you would have to go to their house, meet them somewhere, or write to them. That would be difficult. The world's communication has been upgraded by the telephone. The telephone had a large impact, it made business more efficient and it saved money from having to travel back and forth from far places, and it made transactions able to occur more quickly....

1) Consider an automated teller machine (ATM) in which users provide a personal identification number (PIN) and a card for account access a) Give examples of confidentiality, integrity, and availability requirements associated with the system and, in each case, indicate the degree of importance of the requirement.. Answer: Confidentiality: The confidentiality of the details and transactions of the money of a user holding the account is very important. The customer of a bank holds the...

 ASSIGNMENT SUBJECT – ENGLISH TOPIC – TELEPHONE COMMUNICATION SUBMITTED TO – SARITHA MISS SUBMITTED BY – ARIF ASHRAF S1 B.COM TAXATION DATE- 1-9-2014 About Telephone Communication Telephone communication is the transmission of information, over significant distances using a phone. Telephones are a point-to-point communication scheme whose most basic function is to allow two people separated by large distances to talk to each other. It is one of the most...

Jennifer Evans The Telephone: Then and Now HUMN 303: Introduction to the Humanities Instructor E. Elliott February 11, 2011 The Telephone: Then and Now The telephone was one of the greatest American inventions. Developed in the 1800’s by Alexander Graham Bell, it quickly became one of the most used inventions in the world. The telephone had many impacts on society and the way we communicated and still plays a huge role in the world we live today. The telephone has developed from...

Telephone’s Influence on Society Over the centuries, people have been striving towards a fast, reliable means of communication. At first, those gaps were bridged with language, usable in face-to-face encounters and then written language, which could be transported over vast distances, though the timeliness of the message left something to be desired. Some civilizations used methods other than written languages to communicate messages accurately across long distances. Perhaps the most famous...

Assessment 2: Group Project Case Study 7: Organization Control. Telebank plc’s telephone banking call centre at fordsal in the north of England, is one of the most secure banks. And with this security, came with great control. This building holds many telephone operator for 1100 customer calls each day. Not only that the telephone Information Communication Technology was good in handling calls, it is also productive and effective. However, controlling of the telephone operator create stress...

Qualities of a good telephone operator Punctuality – it is extremely important that an operator reports for duty at least five minutes before his/her shift. Personal hygiene and deportment – operators must be particularly careful that their mouths are free from odour. Hair should be properly groomed and finger nails well maintained. Accuracy – errors are usually caused by carelessness or misunderstanding. All this can be avoided by the exercise of reasonable care, particularly in...

[Type the company name] | In Class Essay 1 | EAC100BF | | Kassandra Krystal Bartlett | 055719124 | [Type the abstract of the document here. The abstract is typically a short summary of the contents of the document. Type the abstract of the document here. The abstract is typically a short summary of the contents of the document.] | Kassandra Bartlett EAC150BF October 2, 2012 In Class Essay Dorthey Parker’s story, “A telephone Call” is a monologue of a very common...

Make and Receive Telephone Calls This unit is about making and receiving telephone calls and transferring calls, when necessary, in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. • Call holding- places a caller on hold so you can perform another task. This could be to locate...

Advertising Analysis – Final Bell Telephone System Analysis The 1956 Bell Telephone System advertisement, an ad for multiple household telephones, is a compelling subject that accurately depicts how layout and appeals are manipulated to target both a certain audience and a particular issue. This advertisement takes into consideration popular issues of the 1950’s, such as gender roles and family values, and exploits them through its layout design. There are four main aspects of this...

Answering the phone professionally The rules for answering a telephone are simple but they need to be continually reviewed and practiced. Following are the most basic ones, which should always be employed. 1. Use the three answering courtesies: • Greet the caller • State your organisation • Introduce yourself “Good afternoon, Accounts, Andrew Batt speaking” 2. Show enthusiasm when you answer. Help make the caller feel welcome A tired voice lacking in enthusiasm is very unappealing and...

TELEPHONE One of the greatest life changing inventions was the telephone. Electronic communication first began with the telegraph that allowed simple sentences to be tapped out over a telegraph line. In 1873, Alexander Graham Bell, along with Thomas Watson, an electrician helping Bell, began experimenting with a “harmonic telegraph” which he hoped would allow multiple communications to be transmitted simultaneously over the same pair of telegraph wires. By 1874 he was also working on a...

Proper Telephone Etiquette I have worked at a technical college for over five years. I started out as the Admissions Assistant and have recently been promoted to the Admissions Coordinator. In both of these capacities, answering the telephone and making business telephone calls have been an integral part of my job. Effective telephone communication lends itself to the success of any type of business. The person answering a business telephone may be first contact a potential...

TELEPHONE PAST TO THE PRESENT YOLINDA RATLIFF INF. 103 COMPUTER LITERACY INSTRUCTOR MIKE JONES August 10, 2010 In 1862 Thomas Alvin Edison hung a telegraphy line from Port Hudson Railroad station to Port Hudson village and worked in the telegraphy office as he was...

Critically evaluate the tools (letters, e-mail, video conference, memo, phone) of business communication in a commercial organization. To visit any commercial organization, to understand the working and importance of each of these tools. Memo A memorandum or memo is a document or other communication that helps the memory by recording events or observations on a topic, such as may be used in a business office. Letters A commercial business letter is a letter written in formal language,...

CU672 - Make and Receive Telephone Calls 1.1 Describe the different features of telephone systems and how to use them Telephone systems have many different features in order for them to be used in a professional manner. Answer Phone - this feature is used for out of office hours. It enables people to leave a message when no one is available to take the call. Call Holding - places a caller on hold when having to do another task. This could be an array of different things such as...

Assignment 1 Product Assessment The landline telephone is the service that I chose because it’s a service that is still on the market but is has declined to consumer appeal. Alexander Graham Bell invented and patented the first long distance landline telephone in 1876. It took 90 years after the first landline was installed to reach 100 million users worldwide. Although the landline has been around for a long time technology has improved over the years as well leaving the landline in the...

 OCR Unit number: 107 The Learner will: 1.Understand how to make telephone calls. 1.2 Give reasons for identifying the purpose of a call before making it. To not waste time, so you are aware what information you need and are therefore able to ask the right questions. It is also important as you will sound professional and organised, which will reflect well upon the company you work for. It may be a good idea to have a checklist written down of all you need to know,...

 Telephone Consumer Protection Act (TCPA), 1991 Juel A. Todman BIS/220 Introduction to Computer Application and Systems June 16, 2014 Dr. David Wagner Telephone Consumer Protection Act (TCPA), 1991 Advances in Information Technology have made access to sensitive information with great concern. Privacy has to be paramount as the internet broadens its horizon strategically. Various acts had to be implemented to protect the privacy of individuals. The act that I am going...

Effective telephone communication is an expected attribute within any computer support organization. Discuss best practices used in pre-greeting, greeting, conversation, and closing that facilitate a successful call. In addition, identify the proper uses of phone functions and how they assist computer support specialists in resolving problems. To establish proper phone etiquette, one must learn the best practices for all phases of a phone call, from the pre-greeting to the closing. During...

Invention of Telephone and Development Invention of the phone (1876 ​​): Scottish-born Alexander Graham Bell speaking educators on March 7, 1876 the first telephone was invented and received a patent . Deaf studies related to vibration in the air with the sounds of Bella wondered how that had led him to . " Harmonic telegraph" his name while working on a mechanism of electric current to resemble the vibration caused during a conversation I had found could have been changed ....

Prestige Telephone Company Prestige Telephone Company Introduction Prestige Telephone Company has a subsidiary called Prestige Data Services. They provide data services, data processing and computer services to commercial companies as well as to Prestige Telephone Company. The data services company was supposed to be profitable by March of 2003. They have been unable to do so. It is up to Mr. Rowe to convince Ms. Bradley to allow Prestige Data Services to stay in business. In order to...

William Plomer has written a fine article on not answering the telephone, in which he discusses the impact of telephone, typewriter and car on his mind. He used them reluctantly and was eager to avoid them as much as possible. When he often said he was not available on the telephone, people said it was inconvenient, unbelievable and foolish and called him mad. Plomer does not think that phone is essential because he can eat, breathe, sleep and play without it. It creates unnecessary anxiety,...

Telephone Consumer Protection Act Has your family time or evening dinner ever been interrupted by a call from a telemarketer? If so, you’re not alone. The Telephone Consumer Protection Act was first passed by congress in 1991 in response to consumer concerns about the growing number of unsolicited telephone marketing calls to their homes and the increasing use of automated and prerecorded messages. (Unwanted) Signed into law by President Bush as Public Law 102-243, the Telephone Consumer...

Effective telephone techniques in business Part A – Research Phone calls in English for non-native speakers are much more difficult than talking to people face to face. Maybe it's because you can't read the person's expressions or get cues about their meaning from their gestures. And of course as non-native speakers, it is sometimes difficult for us to understand accents and slang properly and that’s why you are already nervous before the call starts. Preparing in advance for a phone call...

The first thing we should mention analyzing this story is historical and cultural context. Speaking of historical context we should presuppose that it’s the very beginning of the 20th century, the USA. I would like to say a few words about the author and the story I’m going to analyze further. The text under analysis is the short story “The telephone call” belonging to the pen of Dorothy Parker, an American poet, short story writer, critic and satirist, best known for her wit, wisecracks,...

Bernasor, Mariez Tan JULY 25, 2013 BS TOURISM III-2 TOUR 5 REACTION ESSAY: 8 TELEPHONE ETIQUETTE TIPS Honestly, I seem to have lack of good manners when talking on the telephone especially when an unknown number calls me. When I read that article, I would like to say that, that awakens me to check out and do so. Good phone manners are nice thing. It's very essential to respond positively toward someone who is polite and friendly. And I think everyone should practice all of...

Who invented the telephone? Alexander Graham Bell is commonly credited with the invention of the telephone. Bell filed a patent application for a working telephone on Feb. 14, 1876. Bell's patent of the telephone has been successfully defended in five hundred and eighty-seven lawsuits, including five that reached the United States Supreme Court. Indeed, Alexander Graham Bell did invent the first working telephone, but many other inventors developed similar systems at various times and...

The Telephone Alma Orozco Honors U.S History Ms. Westenberg “Watson come here, I want you!” these were the first words said by Alexander Graham when he was calling his assistant to check the new revised telephone. There were three other people trying to invent better ways to communicate, but Alexander Graham was the one that was known and recognized for inventing the telephone. In the 1800 hundreds, many inventions were being built to communicate faster but communication was still not...

Making a telephone call On 10/10/12 a work colleague had asked me to make a phone call to Cawthorne Park about a group of learners visiting on the 16/10/12. She asked me to find out if they had any special offers for colleges or large groups. I checked out what information she needed and found out from her the age of the leaners and if they had any disabilities as this could affect if they got a discount. I did an internet search to find the number for Cawthorne Park as this was the...

The War on the Telephone Poles He starts the article out by talking about how the idea of the telephone came to the world, and how groundbreaking it was for its time. Although it was hindered by the people, thwarted, because it was so new for it’s time. People was afraid that distance as they knew it was collapsing, with them now being able to talk to people over far distance. If you had never heard of a telephone before, i bet you’d find that idea just plainly insane. To stop the spread of...

Telephone systems have many different features this allows us to handle and manage calls in a professional manner within a business environment. Call holding- This allows you to place an active call on hold for the purpose of retrieving information about the caller or re-directing the caller to somebody who can deal with the enquiry. This also allows you to look for customer details, gives time to pass on the information to the correct person that can help the caller. Call Waiting- This...

Prestige Telephone Company – Case Study In April 2003, Daniel Rowe, president of Prestige Telephone Company, was preparing for a meeting with Susan Bradley, Manager of Prestige Data Services, a company subsidiary. Partial deregulation and an agreement with the state Public Service Commission had permitted Prestige Telephone to establish a computer data service subsidiary to perform data processing for the telephone company and to sell computer service to other companies and organizations. Mr....

CONFERENCE CALLING VOICE MAIL THREE WAY CONFERENCE INITIAL SETUP • You will be guided through initial setup with step by step voice instructions. • Dial 545-8642 to reach Voice Mail • You will be prompted for your extension. Dial the # key • You will be asked for your password. Dial 21112# • You now need to record the name associated with the voice mailbox. When prompted dial 1, wait for the tone, then speak your mailbox name, then dial 1 again. • Your recording will be played back. If you...

SUMMARY Telephone conversation is about an African man who wishes to rent an apartment and so has phoned the landlady to inquire. Once the landlady answers the man decides he must confess, as if he has committed a crime, about his nationality as the persona in the poem is well aware of the wide spread prejudice against people of African descent and feels he must get the fact out of the way. However, unaware of the extent of the landlady's ignorance, he is shocked and annoyed by her cold,...

Tri State Telephone Case Study Tri state telelephone Tri-State Telephone is a telecommunications company that provided the telecommunications of the residents of three US States. Currently customers of Tri-State Company pay a monthly flat rate for the service they used. Now the management of Tri-State wants to change the pricing system from monthly flat rate to a new pricing system. However, the customers are not in a position to accept the new pricing system.Hence, they do not allow the...

BA107 Make and receive telephone calls. 1.1- Describe the features of telephone systems and how to use them. On my own phone at work I have many different features such as * Loudspeaker * Volume * Hold * Transfer * End call Each one of these features has a different working. Loudspeaker- This is so myself and others around me can hear what the clients have to say, coming through the phone rather than a headset. Volume- This is so we can here the clients at the tone we want them...

World Academy of Science, Engineering and Technology 46 2008 Design and Construction of MicrocontrollerBased Telephone Exchange System Aye Sandar Win Almon Strowger was issued a patent on March 11, 1891 for the first automatic telephone exchange. The first exchange using the Strowger switch was opened in La Porte, Indiana in 1892 and initially subscribers had a button on their telephone to produce the required number of pulses by tapping. An associate of Strowgers' invented the rotary dial...

The Telephone, the Device that Changed the Way We Communicate Voice communication is the most commonly used way of expressing our wants, needs and thoughts. The telephone changed the way we communicate. It has been allowing people to talk in almost real time without seeing each other since its development in 1876. Until then, mail and the telegraph was the normal and only means to talk across the country. Although it was effective, those methods were all silent. Now with the telephone,...

Robert Frost's "The telephone" is a poem about an individual's interpretation of a telephone conversation with another. The speaker in the poem talks about a meeting with the same person that had happened in the past showing that there is some history and that this is a sequel to another conversation. We see constant misconceptions between both people, and in this respect it is a sort of rebirth and a sort of familiarity between the speaker and the person on the corresponding end. Through the...

Abstract—A telephone based wireless system for the remote operation of the home appliances is proposed. The telephone, acting as a remote controller, generates a DTMF signal corresponding to each dialed digit which is converted to a BCD code by the Telephone interface circuit. This is given as input to the transmitter module which is then used to control various home appliances through a receiver module. Data processing stages of the transmitter and receiver modules have been implemented...

Unit 107- Make and receive telephone calls Understand how to make telephone calls 1.1- Describe the features of telephone systems and how to use them. On my own phone at work o have many different features such as * Loudspeaker * Volume * Hold * Transfer * End call Each one of these features has a different working. Loudspeaker- This is so myself and others around me can hear what the clients have to say, coming through the phone rather than a headset. Volume- This is...

As early as the beginning of the 20th century, telephones have integrated into a part of our everyday lives. They remain at the root of our community, so whether they are a good thing or not remains of the utmost importance to society. Obviously, telephones can be extremely useful in some situations. Telephones could be life-saving if you were in danger, and had to make a SOS call. Communication has become revolutionary because of telephones, with it being extremely efficient, and also more...

This unit is about making and receiving telephone calls and transferring calls, when necessary, in a business environment. 1- Understand how to make telephone calls. 1.1 Describe the different features of telephone systems and how to use them. Telephone systems have many different features this allows us to handle and manage calls in a professional manner. · Call holding- places a caller on hold so you can perform another task. This could be to locate paperwork,...

Understand how to make telephone calls 1.1 - Describe the different features of telephone systems and how to use them Hold – so that you can hear them but they can’t hear you, for example if the person you rang asked a question and you didn’t know the answer, you would put them on hold to ask someone within the business. 1.2 - Give reasons for identifying the purpose of a call before making it To understand the purpose of the phone call will make it so that you know what you are...

Unit 107 – Make and Receive Telephone Calls – Knowledge Statement The telephone that I use for work is a complicated phone and I don’t use all of its features, the basic features it has are the function to answer the phone and transfer calls to another person, it also allows me to answer a call from some else’s phone that is in my group. To transfer calls to another colleague I have to press R on the phone and then enter my colleague extension number for the call to be transferred. If I...

1.1 INTRODUCTION OF THE STUDY Telecommunication is recognized, world over, as a key factor in the development of social, economic, commercial and cultural activities. The development of telecommunication infrastructure is likely to play a greater role in meeting the diverse needs of people and improving their quality of life through inter-linked development of many other sectors. ‘Telecommunication’ in ITU parlance covers a very wide variety of services such as sound & television...

The organisational procedures when making and receiving telephone calls can vary from business to business, but there are some similarities. There is usually a general guidance and training for staff and especially for the reception staff. Many customer service jobs involve contacting customers by telephone. Making an effective telephone call involves some very specific actions and should not be seen as a casual activity. By making a call to a customer you have the opportunity to prepare and...

When it comes to the statement that whether telephones are playing a more effective role than television in people's life, views differ greatly. Some people tend to believe that many functions of television are replaced by apps of telephones, while others argues that it's more comfortable to use television because of a larger screen. After pondering over the statement, my personal experience and actual observations of life have led me to prefer the former one. That is, I think telephones now are...

Telephone systems play a very important role in the modern workplace. Telephone systems give individuals the ability to communicate and share information. During the early years of telephones, there was a limited amount of functions that could be used. In the modern workplace, there are many more functions that telephone systems are capable of. Multi-user calls, or conference calls, are now fairly standard. VOIP telephone service provides the cost saving solutions which are very helpful for...

Introduction The 19th century developments of firstly the telegraph, and later the telephone, opened a gateway to a new, closer, more interdependent world. For a country as large as the United States, with a population now scattered from east to west, the implications were tremendous. The infamous tyranny of time and distance had been conquered. Widespread acceptance and appreciation, however, were not immediate. Both inventions met with initial scepticism, ridicule, and even elements of fear....

How do deaf people use telephones? What about doorbells and alarm clocks? There are many everyday devises that we hearing people take for granted, among these are telephones, smoke alarms, doorbells, and alarm clocks. When we look at how members of the deaf community use these everyday items we must consider that members within the community have very different communication needs, abilities, and preferences. Hard-of-hearing people for example can use a standard telephone with the addition...

10 rules for a successful business call Business calls: Voice and mood are more important than words. Learn how to improve your communication skills on the phone. Phone calls are a simple part of everyday business life: just pick up the telephone, dial a number, and talk. And the good thing is: your conversation partner can't see you, so you can do other things like responding to emails or cleaning up your desk during the phone call. After all only your words are important, right? Wrong!...

Business and Administration Unit two: Principles of providing administrative services Session 1 Handout // Using the telephone The different features of telephone systems Different employers have different telephone systems. The telephone system that your employer has will depend on the following: Business size Number of employees Number of employees who need to use the telephone The amount of business done over the telephone Whether it needs to have phone and computer systems...

NT1310 Physical Networking Samuel Tokpa Unit 2 Exercise 1 Triple Play Marketing April 4, 2015 Xfinity is a new company here to provide great customer service, great packaging plans, and all at a great price. We provide television, internet, and home telephone service. We also provide cellar service in replacement of the home telephone service. We all know home telephones are a hassle to have and in this day and age, most people rather have a cell phone or already have a cell phone instead of a...

ELECTRONIC COMMUNICATIONS IN BUSINESS Electronic communications have come along way. It began in 1867 with the invention of the typewriter, which eliminated the need for handwritten business letters and documents. Then the invention of the telephone in 1876 reduced the need for face-to-face meetings. Today we have numerous types of new technology, which enable us to do business faster and more efficient than ever before. These technologies include fax, e-mail,...

Early History • According to the History of Computing organization, data communication has its earliest roots in Samuel Morse's 1837 exhibition of a telegraph system. An account of data communication history posted by telecommunications experts at General Telecom, LLC also points to a telegraph patent that inventor Charles Wheatstone filed that same year. By 1843, telegraph service had become adopted by the Great Western Railway, an endorsement that allowed the service to expand across the...

Section A- P1 Verbal Communication Verbal communication is being able to speak to someone using your mouth. This could be on the phone, Skype or normal face-to-face conversations. Written Communication Written communication is being able to speak to someone via text message, fax or a social networking like Twitter and Facebook. On-screen Communication On-screen based communication is communication that is displayed on a screen. Screens cans include TV, computers, monitors, mobile...

CHAPTER NO 1 Introduction to the report 1.1 BACKGROUND OF THE STUDY: This report is a study of PTCL. Now as a student why I needed to undertake a study of PTCL? The reason was that after completion of my MBA (Marketing) course work, it was an academic requirement to undergo an internship for 8 week in any reputable organization so that to test and practice the concepts that I had theoretically learnt in my courses. And that’s why I undertook an internship in PTCL and now as an...

MEMORANDUM CIRCULAR NO. 08-09-95 SUBJECT: IMPLEMENTING RULES AND REGULATIOS FOR REPUBLIC ACT NO. 7925 RE: AN ACT TO PROMOTE AND GOVERN THE DEVELOPMENT OF PHILIPPINE TELECOMMUNICATIONS AND THE DELIVERY OF PUBLIC TELECOMMUNICATIONS SERVICES. For the purpose of an effective and smooth implementation of RA 7925, the National Telecommunications Commission, an attached agency of the Department of Transportation and Communications (DOTC) and the principal administrator of RA 7925 (Public...

107.1 1.1 – The features of telephone systems are to be able to communicate with customers and colleagues with ease and to transfer notes or messages. They are used by dialling the telephone number of the person you wish to speak to. 1.2 – • To ensure you aware of what to say • So that the call can be detailed • So that the call can be quick and informative 1.3 – The names and numbers of the people that need to be contacted can be found in many ways such as databases, electoral rolls,...

Change’s In Technology in the past 15 years. • Computers: Computers have had a dramatic change from the way they used to be, when a computer would take up an entire room and weighed tons of pounds and had the same amount of power as a scientific calculator. Now, computers come in all shapes and sizes to suit your personal needs, weather it be a laptop, or a normal pc with a flat screen anything really. Another major invention was the internet. This is a massive change not only to the computer...

Session Initiation Protocol Unit 5 Abstract Session Initiation Protocol also known as SIP it is a communication protocol that is extensively utilized for managing and terminating sessions in an IP based network. A session may be an easy end to end telephone call or shared multi-media meeting session. This can be setup to start services such as voice enhanced ecommerce; a simple click to call or IM’ing with a friend in an IP based organization. The session initiation...

”Time and Distances Overcome" The essay by Eula Biss, “Time and Distances Overcome”, is a thoughtful essay. Her essay is divided I three parts. Especially the two first parts are very different from each other. After a part with introduction about the history of the invention of the telephone, that the world wasn’t ready for the telephone yet, and the war about the telephone poles. It’s controversies with the communities, homeowners, business owners, property owners and a dislike for the...

In order to migrate a current VOIP network using Cisco call manager network to an Asterisk system, certain files and steps need to be taken in order for the migration to be successful. Some reason for the migration Asterisk are: No licence or maintenance costs. More functionalities. Ease of integration with other company applications. Very IT-oriented solution which can be deployed in the company infrastructure. Ease of migration as it can be phased and allows Cisco telephones to be...

Technology and its effects on human freedom and happiness in society The application of scientific knowledge for practical purposes, especially in industry:Human freedom is the condition of being free from restriction or control. Technology affects the human life in many ways some good like security, speed, ease of communication and easy searching, but sometimes it terrifies the human being and endangers their lives like atomic energy, spreading propaganda, bad effect on our health, weeks our...

Introduction Telephony Telephony is the technology associated with the electronic transmission of voice, fax, or other information between distant parties using systems historically associated with the telephone, a handheld device containing both a speaker or transmitter and a receiver. With the arrival of computers and the transmittal of digital information over telephone systems and the use of radio to transmit telephone signals, the distinction between telephony and telecommunication has...

BHARAT SANCHAR NIGAM LIMITED Ludhiana Telecom District Telephone Bill Name & Address of the Customer RAM PAL 4316 - SJS NAGAR IN SAMRALA-LUDHIANA 141115# India Customer ID 1021812550 Account Number 1021812577 Invoice Number Previous Balance 825.07 + 826.00 Payment Details Description Payments CENTRAL GOVERNMENT Phone Number Adjustments 26/02/2014 Customer Type Last Payment 01/01/2014 to 31/01/2014 Due Date Account Summary...

 Array Structure Proposal Abstract Advanced Eyecare is an optometrist office that is looking to implement an appointment notification program. This program will allow the optometrist office to automatically notify the patients of upcoming appointments through a telephone call. This paper will describe the array structure needed in the program in order to properly run the program. Along with describing how the array structure will be utilized, this paper will also provide the...

P7 ‘Madness in the Method’ It is very important in business that individuals have lucrative methods of communication in order to convey important messages, and use these methods in order to interact with other businesses and the public. Methods of communication can also be commonly used to advertise and market, for example via the use of social networks which advertise to a wide range of individual, to through written posters which can be placed up in shop advertisements and on notice boards...

Voice over IP (VoIP), the use of the packet switched internet for telephony, has grown substantially in the past ten years. Securing VoIP has many challenges that do not exist in the public switched telephone network (PSTN), a circuit switched system. VoIP is an application running on the internet, and therefore inherits the internet’s security issues. It is important to realize that VoIP is a relatively young technology, and with any new technology, security typically improves with maturation....

Explain the differences between data, voice, and video signals in 200 to 300 words. Include a description comparing the differences between a private branch exchange (PBX) and Voice over Internet protocol (VoIP). Solution: Data signal is a mode of physical data transmission usually in binary code in signals or pulses from one source point to one or more destination point. Data is transformed into electromagnetic signals prior to transmission across a network. Data and video signal are...